How NOT to ask for a refund…

I really do believe ‘manners maketh the man’, so usually when I get approached for a refund on an item, or an exchange for something bought by mistake, so long as I’m asked nicely, I have always obliged.  Recently, I didn’t (a first time for me), and it was because of the way this person asked for the refund.  Here is the notecard she sent me, and a classic example of how NOT to ask for a refund:

“I’ll make this brief & quicky..I was buying the demo skins..To try on & see if I like any of them..As I was doing so..I accidently bought the fatpack!!!!!!

Here’s the date: Sat Jul 10 04:16:19 2010…As for the transaction number..I don’t have a clue…I would like a refund back AS SOON AS POSSIBLE!!! ..I don’t think that’s too much to ask for please!!!

B.S. If I seem panicy or angry…It’s because i am…So, if you would so kindly as to get your sl butt into sl and give me my money back please!!!

I hope this is direct & crystal clear as for you…I’m usually a nice person in sl…Just not right now…Don’t dilly-dally or keep me waiting..I’m not a patient sl woman..Ms. AtomicBambi.
I’ll be IM’ing you as well…So, you’ll get the notecard from me.”

I think she meant P.S. instead of B.S., but BS is exactly what I was thinking!  Lol.   Well it got better…

[7:36]  AtomicSparkle Skytower: I’m sorry – I don’t give refunds for no transfer items.

[9:11]  [Angry Girl]: Well, if you don’t give me my money back…I’ll shall make a complaint to LL!!! …And fyi ppl should be allowed to have a refund no matter if it’s transferred or not…Otherwise you’ll have unsatified customer’s!!
[9:11]  [Angry Girl]: And for your information..I was angry with myself & panicing too…..Now, i’m angry with you for not giving me a refund. If you’ve heard of ppl giving other ppl reviews in rl..Well, I’m sorry to say..I’m going to blog in secondlife & give you a very very bad review…And btw half the skins you sell…Would be good for prositutes that are vampires..Have a nice day :-)
[7:30]  You have muted this resident.

Here are my Top 3 tips for How to Ask  for a Refund:

1.  BE NICE! Ask nicely, and you might just get somewhere.

2. Always have your transaction number.  If you want me to pay you for your own stupidity, then the least you can do is dig out your transaction number.

3. Don’t be rude or threatening to someone you are asking money from – duh.

Enjoy x

Creepy? Check!

Ready for a SecondLife horror story, boys and girls? Yes? Well then, read on!

Warning: This story contains an extremely creep-tastic story about SL ‘stalking.’

I have a bad habit of using GIMP , Plurk, and SL at the same time. Quite often, I don’t pay attention to all three very well. Last night was one of those nights. Well, at this particular time, I was focused on Plurk and GIMP. I was laughing it up with some friends on a plurk about God-knows-what and I saw a small box pop up in the corner of my monitor’s screen. An e-mail. Strange since I don’t use my Yahoo e-mail address for anything other than Flickr. But this was from someone specific: Alisa Menna. Out of curiosity, I clicked on it to open it up in Firefox. At which point, pictures of me in my private skybox on my residential land explode onto my screen as well as, and I quote, “and one can also expect to see a video of your interestingly decorated home here sometime in the near future” with a link to her youtube account.

Now, I don’t know about you, but I figured that turning off flying and rezzing, and placing my box at 1800m would be enough security from sim visitors and that residents would have enough respect to not cam around.

I was wrong.

I immediately returned to my idle SL window to look frantically for this person, frightened to no end. Who was this Alisa person? How did she get pictures of me? In my home? And how did she get my RL e-mail address?

I looked around my box quickly. No one. I cammed outside (benefit of having a draw distance of 512m) and didn’t see anyone floating around my box via someone else’s nearby parcel. However, by chance, I saw ‘Alisa Menna’ sitting 20m above me on my boyfriend’s building platform, next to his TARDIS. This freaked me out. How did she get up there? When? How long had she been there? I didn’t know. I shot an IM at her with a barrage of questions. What did I get in response?

“*** IM blocked by sender’s viewer”

What? Great. No IM. At this point, when I’m about to respond to her e-mail and demand to know answers…SHE DROPS INTO MY HOME! Ok, so first you take pictures of me while I’m in my home without my permission, then you come into my home without my permission? What are you thinking?!

Angrily I respond to her e-mail, feeling completely violated, asking her all sorts of questions. Her excuse as to why she did this? She has a draw distance of 1024m, she was bored, and she saw that I was a photographer.

Again: what?!

Ok, so you profile creeped me, too. That’s nice.

But my dear readers, it gets worse! Read on!

In the game of e-mail tag that she and I began to engage in, she began sending me pictures of Batman (all of which I ignored, finding them rather irritating, to be frank). All the while, I noticed that she was growing arrogant, as if she had a right to do what she did.

While awaiting her responses, I went back to her pictures of me and I noticed something odd: my house was empty.

I had finished decorating it and even had the builder over within hours of purchasing it. How was my house empty? Even stranger yet: I had changed since I had decorated my house. Green shirt to red shirt. I was in a red shirt in her pictures meaning they had to be taken AFTER I had decorated. Also, I’d like to point out that I was wearing sculpty sunglasses and have sculpty stairs behind me. Had these pictures been taken from Alisa’s home on the sim adjacent to mine? If so, the sculpties would not have loaded perfectly while the rest of the house, as seen in her pictures, remained barren. How long had she been camming me for? It’d been a few days since my house had been empty like in her pictures…had she been watching me since I moved to the sim? I don’t know.

Here are some pictures for your viewing pleasure. The first is my picture showing some friends what the house looked like as soon as I finished decorating. The second is my picture showing the house as it is and out I am in when I recieve the e-mail from Alisa. The third is Alisa’s picture of me that she sent to my RL e-mail address.
Me on the day I set my house up.

Me yesterday evening during the e-mail tag.

Alisa's picture of me, sent to me in the e-mail.

See what’s missing?

So. Next time you decide to live on a public sim–make sure you don’t have happyfuntime or run around n00d.

You never know who’s watching you, my dear readers.

Fashion Fest, Go visit.

A very special and kind person asked me to remove this entry because RFL is near and dear to her heart.

So go visit.

Lessons in Customer Service by RUTHED

Welcome all to SL’s official *cough* Center for Virtual Business Customer Service Training.

Today we are going to review what NOT to do when dealing with customers during a sticky situation that we all have experienced: SoM failures and SoM re-deliveries.  We are going to give a wonderful example of customer service *FAIL* as provided by one of our beloved readers here at RUTHED and then finish with some ideas on what the designer could have done instead.

Today’s example includes a wonderful CS *FAIL* courtesy of the lovely and talented Katey Coppola of Glitterati.

Ah Katey, she is quite the darling of plurk and such an example of the new generation of overly emo, bitchy, pretentious designers that seem to be overtaking the fashion scene in SL.  She really was spot on emo in this situation as well.

Here is what our lovely reader provided us:

Hi Ruth,

let me first say that i LOVE your blog!

My Story :)

My friend, a Blogger, is in the Glitterati Group, she received a NC and 1 Giftcard, which is totally generous of the Glitterati owner. After reading the NC my friend noticed that there are supposed to be 2 giftcards in the package. So she IMed Katey Coppola (Glitterati Owner) to ask if there is a mistake in the NC…

Here is the NC text:
“Hello! :D

The idea is…
One for you, and one for your friend!

But if you keep both, I won’t judge you :P

Please note the following limitations on store card use…

- Store cards can not be redelivered from the subscriber terminal, or manually because of IM capping. I’m nice, not stupid, haha.

- Store cards cannot be used on collaboration products (Mudhoney items, CLICK items, Diamond room, pearls)

- Store cards cannot be used on single poses. This is due to the scripts in the pose stands. My apologies!

Please pass your friend this notecard also :D
<3 Katey

So as I understand… there are supposed to be 2 giftcards… this is my friends log:

[2010/06/02 2:23]  You: Hello Katey! Thank you so much for the StoreCard! I read the note and there says there are 2 gift cards, but in my pack I received there is just one. Is this right, or is the NC false? Thank you for your time. :)
[2010/06/02 2:23]  Katey Coppola: i was redelivering one, because one in the first box was broken
[2010/06/02 2:23]  Katey Coppola: i really wish people would stop trying to squeeze more free stuff out of me, it’s getting exhausting
[2010/06/02 2:25]  You: uhm.. I dont get why you send gift cards then. I’m sorry if I have bothered you with my stupid question. thanks
[2010/06/02 2:25]  Katey Coppola: i send them because i’m generous, but please understand i’ve had over 600 people IM me or NC me trying to get MORE of it
[2010/06/02 2:27]  You: listen, in your NC you right there are 2 Giftcards. one for me and one for my friend. now you cant give me the fault that this system you have there is not working.
[2010/06/02 2:28]  Katey Coppola: lmao. did you read what  i said? i was redelivering a giftcard from the first sendout, where one didn’t work
[2010/06/02 2:28]  Katey Coppola: jesus. you got a free giftcard out of me
[2010/06/02 2:28]  You: bye
[2010/06/02 2:28]  Katey Coppola: can’t you understand how totally fucking exhausted i am by people trying to get MORE

My friend didn’t get the first delivery (group gift) AT ALL! So the owner should have inform in her group that THIS IS A RE-DELIVERY cause the first one wasn’t working. I don’t see the reason to get so rude to someone who shops in your store and blogs about u (free advertisement). She insulted my friend and accused her of begging for MORE when she only wanted to know why it says 2 in the NC and she only received 1.

Katey, Katey, Katey – this really was a customer service *FAIL* if ever I have seen one.  We understand you are tired at times but that’s not our problem particularly when it’s your SoM that screwed up!  You already knew that some people didn’t get the first delivery so why expect the worst?  If you’re that stressed out and tired, maybe logging out would have been a better solution vs dealing with the IM’s.  Here is an idea of  what may have been a more positive customer experience for both the blogger and for Katey:

[ the chat below is an example of customer service *WIN*, and not what was actually said]

[2010/06/02 2:23]  You: Hello Katey! Thank you so much for the StoreCard! I read the note and there says there are 2 gift cards, but in my pack I received there is just one. Is this right, or is the NC false? Thank you for your time. :)
[2010/06/02 2:23]  Katey Coppola: i was redelivering one, because one in the first box was broken
[2010/06/02 2:23]  Katey Coppola: i can understand though how the second note may have been confusing.  so here is a giftcard for you to use and thanks for being a customer.
[2010/06/02 2:25]  You: Oh wow thanks so much Katey and have a great day!

Well that’s it for today students.  But be sure and come back next week in which our customer service topic will be “how to handle a bad review with grace and dignity”.  Cheers!

shipment-of-fail

Do you have a story you want to share? Email us @ rutheddotcom@gmail.com!

Email us your dirty truths!

Hey guys!

A few of you have left us feedback that you did not want to register on the site to submit a post. So now on your behalf, we will post your dirty truths if you email it to us!

The same requirements apply, you should attach an avatar name to your submission should we need to contact you. However, “anonymous” submissions will be accepted IF your content is entertaining, dirty, truthful, and is not completely ridiculous.

rutheddotcom@gmail.com

It’s nice to make money with others ideeas

Ok I dont know how to start, its such a bad day for me, i usually don’t talk bad of nobody and i made this blog not for this kind of stuff, but is about me and my hard work, i know when you look at the shirt is just ”so simple” for you but is not, is kinda hard, i NEVER copied and i will NEVER do it, because i know how hard is to do something by yourself and i like to be original.
Today i was shopping on Xstreet when i saw this pink shirt, the first i did was to contact the creator and ask her to take them off, but then i saw other creator with a same template i was O_O WTH, so the girl told me the ”big” RIPROCK sell my shirt as template :((, yeah everyone will say ”she make skins and etc” and yeah is easy for her to copy and be like ”the real”creator… but WTH is making good money with me right. yeah it is
maybe i am paranoid, but i think they are the same, just change it a bit to people can see they are the same… because this is what she do…
Yesterday they copybot my skins,today my shirts… and tomorrow what!?
here is her product RIPROCK and is just 1k
F** IT

Welcome to RUTHED!

Welcome to RUTHED!

Here’s a quick explanation of why we’ve named the site RUTHED.

If you’re a long-time Second Life resident, you’ve been “ruthed” at least once or twice. Ruthed happens to everyone. When you’re RUTHED, you’re “ugly”, and that’s what this site is based on and we want YOUR ugly truths!

Now onto the good stuff. Do you have something you’re dying to discuss? We accept reader submitted content! You write it, we’ll publish it.

Please read the SUBMISSION GUIDELINES before you start. If you don’t follow the guidelines, your submission will not be published.