I really do believe ‘manners maketh the man’, so usually when I get approached for a refund on an item, or an exchange for something bought by mistake, so long as I’m asked nicely, I have always obliged. Recently, I didn’t (a first time for me), and it was because of the way this person asked for the refund. Here is the notecard she sent me, and a classic example of how NOT to ask for a refund:
“I’ll make this brief & quicky..I was buying the demo skins..To try on & see if I like any of them..As I was doing so..I accidently bought the fatpack!!!!!!
Here’s the date: Sat Jul 10 04:16:19 2010…As for the transaction number..I don’t have a clue…I would like a refund back AS SOON AS POSSIBLE!!! ..I don’t think that’s too much to ask for please!!!
B.S. If I seem panicy or angry…It’s because i am…So, if you would so kindly as to get your sl butt into sl and give me my money back please!!!
I hope this is direct & crystal clear as for you…I’m usually a nice person in sl…Just not right now…Don’t dilly-dally or keep me waiting..I’m not a patient sl woman..Ms. AtomicBambi.
I’ll be IM’ing you as well…So, you’ll get the notecard from me.”
I think she meant P.S. instead of B.S., but BS is exactly what I was thinking! Lol. Well it got better…
[7:36] AtomicSparkle Skytower: I’m sorry – I don’t give refunds for no transfer items.
[9:11] [Angry Girl]: Well, if you don’t give me my money back…I’ll shall make a complaint to LL!!! …And fyi ppl should be allowed to have a refund no matter if it’s transferred or not…Otherwise you’ll have unsatified customer’s!!
[9:11] [Angry Girl]: And for your information..I was angry with myself & panicing too…..Now, i’m angry with you for not giving me a refund. If you’ve heard of ppl giving other ppl reviews in rl..Well, I’m sorry to say..I’m going to blog in secondlife & give you a very very bad review…And btw half the skins you sell…Would be good for prositutes that are vampires..Have a nice day :-)
[7:30] You have muted this resident.
Here are my Top 3 tips for How to Ask for a Refund:
1. BE NICE! Ask nicely, and you might just get somewhere.
2. Always have your transaction number. If you want me to pay you for your own stupidity, then the least you can do is dig out your transaction number.
3. Don’t be rude or threatening to someone you are asking money from – duh.
Enjoy x





