When you’re buying a house in SL, you don’t expect the end product to arrive like a shambled mess of prims that barely resembled the instore version. But that’s what happened here.

The in store version was fully furnished, and I can only assume that was to hide the myriad of errors. It was a special offer, a just for one day type deal, and as we usually steer clear of this store for being so incredibly overpriced for the product you get, we were excited to visit it to find a house actually worth the price. Hopefully.

So my friend bought the house, because the layout was perfect for her small family, and perfect for sharing a christmas together. She knew she’d have to retexture the inside because of the textures the builder used, but she didn’t mind so much.

When she rezzed it, she was horrified. Prims were off all over the place, including the whole rotation of the house in reference to the rez box. It needed to be manually adjusted prim by prim, which she found when she was trying to even get the roof to match up. Most of the walls had errors in the house, and when you’ve just paid four figures for a building, you don’t expect to have to spend two hours (and counting – she’s still fixing it as I type) effectively rebuilding it. Textures flickered or didn’t line up. Corners were off. And all this from someone with experience of building homes that she regularly charges 10-20k for? Hmm.

So, at my insistence, I convinced her to IM the creator. At the very least, to make her aware that her house had some problems, and she may want to deliver an updated and fixed version to the people who had bought it. It didn’t go so well.

[15:00] The Customer: Hi Paige, I bought the Cozy Caiden today, and while I was super excited about it. I have spent the last 2 hours fixing it before I can even move into it. Between prims not meeting to textures not being lined up, I am very unhappy with the purchase. I just wanted you to let know that it is so full of flaws incase these are things you were planning to fix and send out updated versions later.
[15:00] Paige Raven: excuse me
[15:00] Paige Raven: the house is set up
[15:00] Paige Raven: and is identical
[15:01] Paige Raven: I see no flaws that you are speaking of
[15:01] Paige Raven: and I never sell anything that isn’t as close to perfect as humanly possible
[15:03] The Customer: I’m not saying that the house is not great, I am just saying that when you see the house empty the flaws are more apparent.
[15:03] Paige Raven: well I disagree and I’m looking at it right now. There is nothing wrong with this house
[15:05] Paige Raven: And I built the house, so I did see it empty. It was check over very carefully, as all my homes are
[15:05] The Customer: Alright, but I would check the roof right above the kitchen on the side, it does not meet with the walls.
[15:07] The Customer: Textures were off and flickering, when rezzing the house out of the box, the box was at a perfect angle, yet the entire hous itself is at 0.950
[15:08] The Customer: I love the that house, I was just wanting to let you know in case you were going to fix it for everyone else that was buying it
[15:09] Paige Raven: i see the spot
[15:09] Paige Raven: but you are making it sound like the entire house is a mess
[15:09] Paige Raven: that is one small adjustment
[15:10] The Customer: The house was a bit of a mess, I have spent the past 2 hours fixing it
[15:11] The Customer: Fixing every prim that is off angle right out of the rez box is alot of work.
[15:11] Paige Raven: see
[15:11] Paige Raven: the house was a mess
[15:11] Paige Raven: no
[15:11] Paige Raven: I disagree
[15:11] Paige Raven: one mistake on the roof that is barely noticeable and easily fixed is not a mess
[15:12] The Customer: I rezzed the box at 270.00, picked up the box and every prim in the house is at 359.950, which has to be fixed prim by prim
[15:12] The Customer: That is alot of work
[15:13] Paige Raven: adjusting a roof piece?
[15:13] The Customer: No, all the walls are off
[15:13] Second Life: Paige Raven paid you L$1000.
[15:13] Paige Raven: there you go
[15:13] Paige Raven: no there aren’t
[15:13] Paige Raven: not please stop talking to me
[15:13] Paige Raven: now*
[15:13] Paige Raven: you are rude
[15:14] The Customer: Thank you for the refund, but no I wasn’t. Have a good day.
[15:14] Paige Raven: yes you were
[15:14] Paige Raven: muted

So there you have it. Yes, she did get a refund. But a refund just to shut her up, and no plans at all to fix the building for all the other people who buy it. Even though it’ll probably be 7k tomorrow.

A designer selling a sweet Mommy & Family Follower product received a rather rude notecard. If you don’t know what a follower is, it is exactly as the name implies. A follower will allow you to have the person of your choice “follow” your avatar around in SL.

This is the notecard that she received from a customer after being on vacation for a few days:

Stepahnie, First off, where in the hell do you get off talking to your customers the way that you do? It’s only 99 fucking lindens which evidentially means a lot more to you than it does to me. Secondly, I could give give a fuck about your 1000 customers and the reviews that looks as if they were all written by the same person …YOU. Third of all, I have a HUGE following in SL due to what I do in RL and I’m going to let everyone know that you are not the person to purchase from because your’re damn ignorant ass fool that sell crappy ass broke down bullshit. I tried to be nice and give you the benefit of the doubt to be a decent person and do right by me, but I see you can’t comprehend that. My computer crappy? I think not. I told your simple no spelling trailer park ass that I logged him on myself and I don’t have a lag issue nor does the sim that I live on.  I never came at you wrong, even after the first time that you blatantly  sent me a sarcastic ass response to my first message. You need to learn how to talk to people if you’re going to be in business dealing with PEOPLE who are spending RL MONEY with your retarded ass. 99L is only 60 cents in rl so keep it boo and I hope it can pay your tier, rl rent or whatever your 3rd world country living ass choose to do with it.  Stupid bitch!

We have decided not to include this customer’s name, to spare her the embarrassment. GIRL, that is NOT how you ask for customer service.

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So, this encounter happened while I was offline, and seeing this forwarded to my email, I waited a while because… Really. I was already having a bad day, PMSing and everything, and there’s really no need to be so rude when you want customer service. After a while of ignoring it, though, I started to feel bad. I try to have good customer service when I possibly can, but it took a lot for me to not treat her the same way.

This person had purchased a tattoo pack. Plain and simple. It said it was a tattoo pack, and stated that the skins shown were not made by me. It even stated who the skins were made by. It even stated which skins they were by name! It even says it includes clothing layers as well as tattoo layers, and one could look into the inventory of the box before pressing the final purchase confirmation, to ensure that it includes what it says it does.

(All names are changed)

MorningFlower Sapphire: (Saved Fri Mar 25 13:08:15 2011) growls: hay… not everyone is on viewer 2… the stuff in your shop won’t work for my viewer 1… PUT UP A SIGN THAT SAYS VIEWER 2 ONLY PRODUCTS!!!!!

So I thought… oooookaaaaaay…. As a Phoenix viewer user who also occasionally vacations to Imprudence, and sometimes Ascent, I’m fully aware that not everyone uses viewer 2! Besides, if I put up a sign that said my things were “Viewer 2 only” then that would be a lie.

MorningFlower Sapphire: (Saved Fri Mar 25 13:10:27 2011) YEAH RIGHT… l$300 OUT THE WINDOW… THANKS A LOT
MorningFlower Sapphire: (Saved Fri Mar 25 13:11:29 2011) oh sorry… 370… good thing I didn’t buy the 1200 skin
MorningFlower Sapphire: (Saved Fri Mar 25 13:14:58 2011) oh shit! I can’t even give it to a friend… that sucks!!! arrrr THIS IS PISSING ME OFF

Maple Bacon: Mkay. First off, I do not use viewer 2. I use either phoenix, or imprudence. Ascent and dolphin also support many viewer 2 features. Secondly, you did not purchase a skin, it does not state that it is a skin. Thirdly, it comes with clothing layers, which do work on all viewers, otherwise, you would not have clothing to wear. You wear the undershirt/underpants/whatever underneath your clothing (if you wear any). The package even says “Clothing layers + tattoo layer” and tattoo layers do not work on viewer 1, but clothing does. Also, there is no 1200 skin, that is a fatpack of 25 skins (4 skintones, 5 makeup options each)

MorningFlower Sapphire: (Saved Fri Mar 25 15:24:10 2011) I see… and I rest my case… the way you show your goods is confusing at best and misleading at worst… I thought I was buying a doll skin, not clothing… and fyi… when I try to wear any of it, it says I need viewer 2
MorningFlower Sapphire: (Saved Fri Mar 25 15:27:03 2011) know what? I’m in your shop looking at the product I bought (picture sent) NOWHERE on this ad does it say ANYTHING about the contents being CLOTHING! NO… IN FACT… it says: Skins: Mascarad: Adonis (Ghost); Cherry Girl:27C (Anger),,, JOINTS ARE (MB)! SKINS ARE NOT…e

Quoting an article that merely repeats what I had said previously, while trying to argue? And how does it say nothing about being clothing, when the product name specifically says “TATTOO + CLOTHING LAYERS”? And specifically says, right where s/he quoted, that it is not a skin? I even added where to get the skins (because they’re good skins and I believe the creators deserve more traffic and sales!)

MorningFlower Sapphire: (Saved Fri Mar 25 15:34:04 2011) I wanted a skin to wear under my clothing… not clothing that looks like skin that I parade my nakedness in, and I cannot wear anyplace except an adult sim… give me a break, and quit treating me like I’m stupid… I didn’t spend that L10 to show you your own pic… I did so to show it to Linden Lab if you continue to claim your advertise clothing

I may have been a bit blunt in my response but I don’t really think I inferred that s/he was stupid.. Maybe the fact that I was thinking it while I was typing may have crossed over, somehow. Anyways, after all of this, I really thought I was being trolled! I mean, maybe it would be understandable if this person made their account before tattoo layers were introduced, but no! This person’s account was made only a year after my own, surely they must have known that before the special tattoo layer was implimented, we all used transperent clothing layers underneath of our clothes to get this effect! I really honestly… Thought I was being trolled!

Maple Bacon: Are you…. Are you seriously trolling me? You bought “(MB)! Doll Joint -Clothing- + Tattoo Layers” And it says that the skins are not by me, it says who the skins are by, and says that the joints are what’s made by me. And are you trying to say that you can’t wear an undershirt underneath a shirt or a jacket? And that you can’t wear underpants under your pants layer? This is how tattoos worked before tattoo layers were introduced, you wore them on transperent clothing layers underneath your clothes. I keep that option in there for people who cannot use tattoo layers, but include tattoo layers for those who prefer them because they’re more convenient. And the clothing does not replicate skin, it puts the lines on your elbows, knees, hips, neck, wrists, fingers etc etc so on and so forth. There is nothing skin-like about it, and does not require nakedness.

So maybe my last response was a little rude, but I seriously thought I was getting trolled, and really did not want to have to log in again (I logged out after each response; I had other things to take care of.). I could not fathom how someone could be so confused. S/he doesn’t seem like ESL, so I’ll just chalk it up to unwillingness to read things carefully.

I muted this person quickly after this, because I really got tired of explaining this. I had basically said the same thing twice, but the second time I was more specific, since s/he didn’t understand the first time.

But, also…. It left me wondering… Why are there still a few people on the old SL viewer? It’s no longer supported, does not receive new features (and has some problems seeing some new features), so why? I can understand not wanting to use SL2.0 because it’s ugly and clumsy and just bleh, but to not use a well-supported and updated third party viewer? Is there something I’m missing here?