How not to ask for customer service in SL

A designer selling a sweet Mommy & Family Follower product received a rather rude notecard. If you don’t know what a follower is, it is exactly as the name implies. A follower will allow you to have the person of your choice “follow” your avatar around in SL.

This is the notecard that she received from a customer after being on vacation for a few days:

Stepahnie, First off, where in the hell do you get off talking to your customers the way that you do? It’s only 99 fucking lindens which evidentially means a lot more to you than it does to me. Secondly, I could give give a fuck about your 1000 customers and the reviews that looks as if they were all written by the same person …YOU. Third of all, I have a HUGE following in SL due to what I do in RL and I’m going to let everyone know that you are not the person to purchase from because your’re damn ignorant ass fool that sell crappy ass broke down bullshit. I tried to be nice and give you the benefit of the doubt to be a decent person and do right by me, but I see you can’t comprehend that. My computer crappy? I think not. I told your simple no spelling trailer park ass that I logged him on myself and I don’t have a lag issue nor does the sim that I live on.  I never came at you wrong, even after the first time that you blatantly  sent me a sarcastic ass response to my first message. You need to learn how to talk to people if you’re going to be in business dealing with PEOPLE who are spending RL MONEY with your retarded ass. 99L is only 60 cents in rl so keep it boo and I hope it can pay your tier, rl rent or whatever your 3rd world country living ass choose to do with it.  Stupid bitch!

We have decided not to include this customer’s name, to spare her the embarrassment. GIRL, that is NOT how you ask for customer service.

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Is there something I’m missing here?

So, this encounter happened while I was offline, and seeing this forwarded to my email, I waited a while because… Really. I was already having a bad day, PMSing and everything, and there’s really no need to be so rude when you want customer service. After a while of ignoring it, though, I started to feel bad. I try to have good customer service when I possibly can, but it took a lot for me to not treat her the same way.

This person had purchased a tattoo pack. Plain and simple. It said it was a tattoo pack, and stated that the skins shown were not made by me. It even stated who the skins were made by. It even stated which skins they were by name! It even says it includes clothing layers as well as tattoo layers, and one could look into the inventory of the box before pressing the final purchase confirmation, to ensure that it includes what it says it does.

(All names are changed)

MorningFlower Sapphire: (Saved Fri Mar 25 13:08:15 2011) growls: hay… not everyone is on viewer 2… the stuff in your shop won’t work for my viewer 1… PUT UP A SIGN THAT SAYS VIEWER 2 ONLY PRODUCTS!!!!!

So I thought… oooookaaaaaay…. As a Phoenix viewer user who also occasionally vacations to Imprudence, and sometimes Ascent, I’m fully aware that not everyone uses viewer 2! Besides, if I put up a sign that said my things were “Viewer 2 only” then that would be a lie.

MorningFlower Sapphire: (Saved Fri Mar 25 13:10:27 2011) YEAH RIGHT… l$300 OUT THE WINDOW… THANKS A LOT
MorningFlower Sapphire: (Saved Fri Mar 25 13:11:29 2011) oh sorry… 370… good thing I didn’t buy the 1200 skin
MorningFlower Sapphire: (Saved Fri Mar 25 13:14:58 2011) oh shit! I can’t even give it to a friend… that sucks!!! arrrr THIS IS PISSING ME OFF

Maple Bacon: Mkay. First off, I do not use viewer 2. I use either phoenix, or imprudence. Ascent and dolphin also support many viewer 2 features. Secondly, you did not purchase a skin, it does not state that it is a skin. Thirdly, it comes with clothing layers, which do work on all viewers, otherwise, you would not have clothing to wear. You wear the undershirt/underpants/whatever underneath your clothing (if you wear any). The package even says “Clothing layers + tattoo layer” and tattoo layers do not work on viewer 1, but clothing does. Also, there is no 1200 skin, that is a fatpack of 25 skins (4 skintones, 5 makeup options each)

MorningFlower Sapphire: (Saved Fri Mar 25 15:24:10 2011) I see… and I rest my case… the way you show your goods is confusing at best and misleading at worst… I thought I was buying a doll skin, not clothing… and fyi… when I try to wear any of it, it says I need viewer 2
MorningFlower Sapphire: (Saved Fri Mar 25 15:27:03 2011) know what? I’m in your shop looking at the product I bought (picture sent) NOWHERE on this ad does it say ANYTHING about the contents being CLOTHING! NO… IN FACT… it says: Skins: Mascarad: Adonis (Ghost); Cherry Girl:27C (Anger),,, JOINTS ARE (MB)! SKINS ARE NOT…e

Quoting an article that merely repeats what I had said previously, while trying to argue? And how does it say nothing about being clothing, when the product name specifically says “TATTOO + CLOTHING LAYERS”? And specifically says, right where s/he quoted, that it is not a skin? I even added where to get the skins (because they’re good skins and I believe the creators deserve more traffic and sales!)

MorningFlower Sapphire: (Saved Fri Mar 25 15:34:04 2011) I wanted a skin to wear under my clothing… not clothing that looks like skin that I parade my nakedness in, and I cannot wear anyplace except an adult sim… give me a break, and quit treating me like I’m stupid… I didn’t spend that L10 to show you your own pic… I did so to show it to Linden Lab if you continue to claim your advertise clothing

I may have been a bit blunt in my response but I don’t really think I inferred that s/he was stupid.. Maybe the fact that I was thinking it while I was typing may have crossed over, somehow. Anyways, after all of this, I really thought I was being trolled! I mean, maybe it would be understandable if this person made their account before tattoo layers were introduced, but no! This person’s account was made only a year after my own, surely they must have known that before the special tattoo layer was implimented, we all used transperent clothing layers underneath of our clothes to get this effect! I really honestly… Thought I was being trolled!

Maple Bacon: Are you…. Are you seriously trolling me? You bought “(MB)! Doll Joint -Clothing- + Tattoo Layers” And it says that the skins are not by me, it says who the skins are by, and says that the joints are what’s made by me. And are you trying to say that you can’t wear an undershirt underneath a shirt or a jacket? And that you can’t wear underpants under your pants layer? This is how tattoos worked before tattoo layers were introduced, you wore them on transperent clothing layers underneath your clothes. I keep that option in there for people who cannot use tattoo layers, but include tattoo layers for those who prefer them because they’re more convenient. And the clothing does not replicate skin, it puts the lines on your elbows, knees, hips, neck, wrists, fingers etc etc so on and so forth. There is nothing skin-like about it, and does not require nakedness.

So maybe my last response was a little rude, but I seriously thought I was getting trolled, and really did not want to have to log in again (I logged out after each response; I had other things to take care of.). I could not fathom how someone could be so confused. S/he doesn’t seem like ESL, so I’ll just chalk it up to unwillingness to read things carefully.

I muted this person quickly after this, because I really got tired of explaining this. I had basically said the same thing twice, but the second time I was more specific, since s/he didn’t understand the first time.

But, also…. It left me wondering… Why are there still a few people on the old SL viewer? It’s no longer supported, does not receive new features (and has some problems seeing some new features), so why? I can understand not wanting to use SL2.0 because it’s ugly and clumsy and just bleh, but to not use a well-supported and updated third party viewer? Is there something I’m missing here?

Blogger for hire

A store manager of a well-known brand in SL recently received this notecard from a “blogger” that contains a list of her “services”.

If you’re an SL designer and you have received a list similar to this, please TRASH IT immediately, and mute the sender. This is utter trash, and I am offended this person would dare ask for money for her low quality blogging “services”. S-C-A-M!

Read it and LOL!!

If you want an example of some of tabytha1′s fine quality blogging, read this post: Business’s Saving Big Money In Second Life. Girl please, learn to use paragraphs. WALL.OF.TEXT! My eyes are burning.

 

 

SL Name: tabytha1 Baily
Blog address: http://tabystake.blogspot.com/

The following is a price list of basic services. I am available for special projects and being a contributer. If you do not see below what it is that you require, or for longer running contract blogging please send me a note card or IM me in world if I am online.
———————————————————————————–
Basic Blogging Prices:

-1 post only with photo-200L
-1 week (5 posts) -800L
-1 month (20 posts)-3000
————————————————————————————-
Special one time Event package where I am required to attend:
2000L-includes-
-2 posts to advertise the event
-1 post after the event with multiple pictures and links to your domain or blog. This post will include a substantial story about the event and the people involved. If you have a video you would like posted, I will post that as well.

Special one time Event package where I am not required to attend:
*story and pics to be provided to me*
500L-includes
-2 posts to advertise event
-1 post after the event with pics

*The above special packages include:
- posts to Twitter, Facebook, Moolto and Pixelook
-messages to Moolto and Pixelook groups and friends
-if requested a group set up in Moolto and Pixelook for your event
-If you have any blogs I will follow them and I will suggest to my followers

*Contributing as an author on your own blog is the same prices as above*
—————————————————————————————
*Non-posting Services*

Taby’s Talk live Chat and Podcast Services:
- host a live chat show/meeting etc.. on my blog it is 1000L/hr
-produce an audio podcast which will play on the blog *prices vary IM for this
-To follow a list of your blogs and your blogs you follow-20L/follow
-To add links to your domain or event page-20L/Link
-To join your blog network-free
————————————————————————————-
*Advertising*
-To add your custom gadget or HTML code-1000L/month
————————————————————————————
*Contracts:

For longer running contracts the rates depend on the number of posts and the length of time the contract is for, so please IM me if you wish to discuss your needs of a more longterm nature.

Crazy Barbie Bitch

I’m usually a fairly easy going person, but the last few weeks have been really rough for me.  Things that I would probably find funny, have hit me the wrong way lately.  The following is a perfect example. I found this in my email yesterday…. the conversation carried on into SL when I logged in today.

[19:38] BarbraMillicentRoberts: : )

I replied with via email  Can I help you with something?

[23:54] BarbraMillicentRoberts: No.   Just saw you’re a Barbie fan. : )
[11:12] Wilma Delgado: lol ok..but now I am really confused…how did you know this?
[11:13] BarbraMillicentRoberts: I’m Mattel Barbie®. I know everything.
[11:13] BarbraMillicentRoberts: I just can’t remember it all at once.
[11:15] BarbraMillicentRoberts: Besides, what little girl didn’t love me or live vicariously through me?  lol
[11:15] BarbraMillicentRoberts: I’m the original avatar.
[11:17] Wilma Delgado: ok, you obviously don’t know me….or you would realize that I don’t put up with bullshit.  I do recognize the name because I have been a fan of barbie since I was a child..but, I don’t play silly guessing games.  Go have fun with Ken and Francie…I’m finished with this conversation.
[11:17] BarbraMillicentRoberts: My goodness.  You’re not very friendly.
[11:18] BarbraMillicentRoberts: No wonder you’re Republican

WTF?? lol Yes… I was a HUGE barbie fan as a child, but she hit me the wrong way today.  Now, that I’ve read it again… there really is no reason for it to piss me off, other than the fact that I was already in a pissy mood and this just pushed me over the edge.  But damn! go after my political views too! I can’t help it that Barbie was mindless and only there for us to play dress up with.  Wait… that’s what I do with Wilma too:)

Editor’s note: I hate it when people try to suck me into their stupid ass role play too. Especially when you don’t know they’re role playing until they start appearing CRAZY.

Keep the reader submissions coming! We love ‘em!

Mixing Second Life with Real Life in Relationships: is it really worth it?

Mixing SL/RL

I’ve been pondering for a while whether or not to write about my experience with mixing SL with RL in relationships then after recent news I decided why not it’s not like the asshole deserves respect after everything he’s had me gone through.

I met Mr. [name removed]  back in late March of 2010.  The first few months of the relationship were some of the best I’ve had this man is very charming to say the least and knows how to get to women. He also has a lot of symptoms of a sociopath. Sociopaths lie easily, have a charm to them that attracts people to them. They use others without ever feeling remorse about using and hurting others. Sociopaths come off charismatic, charming, and with a lot of sex appeal than most people. They know how others view and understand love, with that being said they know how to manipulate it and make others think they feel the same but in reality sociopaths can’t feel love or empathy. Sociopaths feel superior to others and feel that its their right to do things the way they do. Shallow feelings and emotions is all they have. When they feel like it they will show you what you may think is warmth, joy, compassion, and love just to keep you around. Sociopaths aren’t genuine people and neither are their promises they are conning and manipulative. Given that they have no conscience they see the faults and mistakes in others yet they don’t see it in their selfs.

With that being said in the last week of September I flew from California to North Carolina to meet the asshole in Real Life. At first, I must say he wasn’t what I expected looks wise but love is blind as cliche as that may be. I trusted this  man with my life for those five days and gave my virginity. Because yes I was one of those who thought that it should be given to someone who loves you as much as you love them little did I know his feelings weren’t the same. While at his home I found children’s toys and food and I thought to myself strange he never mentioned a kid so I panicked and texted and ask why is there kid things around your kitchen and he said my ex wife would babysit the neighbors kids. Of course, love goggled me believed everything he said. Once I get home from North Carolina which is a long flight I may say. He starts behaving cold, working more, “sleeping more”, and probably on an alt. I run a background check on him and find out he lied about his age he wasn’t 33 as he told me he was actually 37. Age wasn’t an issue for me however the fact that I had to find by other merits was disappointing.

Coming November, he breaks up with me out of the blue. The day before calling me his sunshine and saying how sometimes he forgets how much he appreciates me to “I can’t do this anymore” the next day. Totally, throws me off for a loop. Tells me he isn’t interested in anyone else yet the next day I get a picture of him with another girl on SL. He uses the excuse that he’s lost and under so much stress. Ladies, we’ve all heard that one? So, I let is slide yet un-partner him. So, the asshole starts being on SL on the time I mean total SL addict. Yet the times I would be on for a few hours would accuse me of being on so much when he was the one on SL and probably screwing around with his whorish friends one of them whom he’s partner to now. Anyways, December strolls along and I fly out to North Carolina to see some details about school because yes he wanted me closer and I’m not one to back out of things just because relationships ends. Furthermore, used this trip to see exactly what happened with the relationship because this Mr. [name removed] would say he never felt that way about anyone or that I was the love of his life or I was we he was missing. Well, probably for those months give he does SL relationships as much as he shits. He made excuses why the relationship ended like Tiger Woods calling his whores to remove his number from his cell incases his wife calls. So, I go back home confused yet still wondering exactly what happened because how can someone who says your their everything switch like that unless theres a third party involved.

January, I move to North Carolina to finish college. The second week into school I log on to SL and speak to one of his many exes and mentions a child I was shocked as fuck when I found about the child. After, seven 1/2 months with this guy he never mentioned a kid. The day before that I see he partners when he told me that he would never partner again. Can you say castration time? I show up to his house lets say the poor man almost has a heart attack. Yet, was speechless when he saw me.  When to his place because he had the nerve to throw in my face that I gave my virginity up so willingly I don’t know about you guys but thats something you don’t do to someone who was actually in-love means he was just in it to hit and quit it. The asshole even though partner to an alt from a girl he met while I was with him. Still had me in his picks saying I was an amazing person and loved me and all that bullshit. However, after all his lies I decided to speak my mind out and posted this in my picks “[name removed]: Your an honest and truthful person took you a while to open up and you open up completely. Let a stranger in who fucks you up alot. After its over you begin to actually know the person who he really is…not who he made you believe he is.. you slept with this person in RL, you thought was genuine when you let him lay his head over you heart and listen to your heartbeat at night in his bed, and now you begin to wonder what was real and what wasn’t. He then tosses you aside like you meant nothing..it’s going to take a bit to get over this experience and lesson. The moral of the story is don’t do SL/RL relationships as a matter of fact don’t do online relationships at all ;) btw…you’re a fucking lying asshole…you keep playing the game…pathetic…I see now , that all your feelings and words were lies “love of my life” hmm, wonder how many times you said that one….ciao babe :) P.S. grow some balls and if you think jojo fucked you up…you can’t even imagine how fucked up you have me.”

A few hours after making this lovely pick on my profile [name removed] responds:

2011/01/25 00:41]  Incoming message from (name removed)
[2011/01/25 00:44]  [name removed]
: your kind of being childish with your lashing out…i dont recall badmouthing you or trashing your charector at all none the less in public.  It shows an utter disrespect for me and is void of class.
[2011/01/25 00:45]  [name removed]: isnt it hypocritical to trash your people of sl then show that you basically cant live without it
[2011/01/25 00:54]  You: Hmmm, I’ve only been on what an hour and disrespect you? When you’ve never been completely honest with me. About bad mouthing me? Really Jason, can you really bad mouth me? I’m a good hearted person and everyone knows that. I’m the one who actually is trying to change. You on the other hand continue doing the same shit over and over. I can’t speak to you without fucking shaking. I’m going to therapy today and you can imagine how fucked up my story is going to sound to my therapist I can’t even type without shaking. SL? I can live without unlike you. You can say what you want at the end of the day I know I’m an amazing and I’ve put up with a lot of shit and you know what I just feel sorry for you because you can’t even realize how fucked up you’ve been with me.
[2011/01/25 00:57]  [name removed]: how fucked up i have been w/ you?>
[2011/01/25 00:57]  [name removed]: thats distortion of the truth
[2011/01/25 01:02]  [name removed]: if it makes you feel better to think of me as a monster or some prick then so be it, but honestly im not the one that fucked you up.  If you feel like writting about your feelings id suggest a journal.  None the less remove my name and derogatory information from your picks please.  As i stated its quite unclassy, quite immature and quite honestly you have no idea what RL is as you have never really lived it yet.  You forget Sandra I went thru my 20s and most of my 30s not relying on a virtual crutch.
[2011/01/25 01:08]  You: About disrespecting you? I used to think you were an amazing man with a good heart whom I cherished and had on a pedestal. Until I was told otherwise which hurt a lot. What you said about the whole virginity thing really hurt me because I thought you really loved me and I wanted to give it to someone who loved me and I loved back and that comment just destroyed me. I don’t see you as a monster I’ve never been able to. After, this experience Jason I’m never going to be like you. I live Jason I just live in a way that I don’t party or do stupid shit I live life on the safe side, helping other and without out lying about who I am. You’re the one using this as a virtual crutch since your on all the fucking time. As for me it’s not my crutch if you remember I was leaving this place before I met you. I stayed because of you and now I only come on if my friends want me to not because I want to. I wouldn’t come on at all but I made some amazing friends on here and off here.
[2011/01/25 02:04]  You: Since, you don’t have class either you won’t respond this. Honestly, you talk a big game over the computer. However, you’re too fucking addicted to it that you can’t speak about issues off of it. Believe me, you’re right I have balls unlike you. Because unlike you I know when I fuck up and I admit to it. In reality, I forgive you for all the harm you’ve caused me because I’m a good person who doesn’t wish you any harm just hope one day you can see all the harm you’ve done. However, I don’t think you will ever realize all the harm you’ve caused because according to my therapist you fit the symptoms of a sociopath. I guess all I really wonder is if you ever really loved me because if you did you wouldn’t have been the way you’ve been. The last nine months seemed like an illusion, when I really grew to care and love someone I didn’t really know. You lost someone who would have given up anything to see you happy and would have been a good friend. In reality, we all need the grow the fuck up.
[2011/01/25 06:18]  [name removed]: (Saved Tue Jan 25 08:43:06 2011) you dont know me babe….trust me when I say it that either you or your therapist are extremely twisted. Your issue is this quite simply….you are a fucking child, young minded.  You may think you know shit, but honestly you only end up bitting off more than you can chew.  You know, your words of confidence now come across as cockiness, and those that are cocky deserve a bit of humbling.  You actually need a TON more therapy and I would say to be more honest.
[2011/01/25 06:18]  [name removed]: (Saved Tue Jan 25 08:43:21 2011) Grow up and live life babe, period
[2011/01/25 06:39]  You: Calling me a fucking child? appearently you like children if you fucked around with a minor on a game. Hows that for karma? Calling me young minded when you’re the one chasing girls under 30 on a game. I don’t know you, which as of right now seems like a positive thing because now I see why you’ve never really had anything stable because you’re the one who is fucked up. Stop pinning on others your failure as a man. Man up and taking responsibilities for your actions. My confidence, is something thats developed shows you don’t have me wrapped around your finger like you once did. I admit my mistakes and errors. I can stare in the mirror and be proud of my life. Too bad you can’t say the same for yours. I’m living life now honey since you were the only thing helding me back :)
[2011/01/25 06:39]  Second Life: User not online – message will be stored and delivered later.
A few hours after that he texts me since I said he wasn’t a man:
Are you serious with what you sent me?  If so i think you might be nuts.  I can accept mad, but really now..you cant homerstly think what you wrote.  I am not a man now?  Ok, well I guess that makes sense coming from a little girl who is pissed because she feel insignificant.  Guess what babe, things arent always happily ever after and shitting butterflies.  Really now are you serious, me making you you wrapped around my finger?? I dont want a meek child.  You really happily ever after and shitting butterflies.  Really now are you serious, me making you you wrapped around my finger?? I dont want a meek child.  You really don’t know me appearently, nor do you think before you speak.  Dont talk to me about class, you only know how to be a poser, hide behind a computer and act like your some little badass.  Funny, I am actually happy you moved on, im totally happy.  I just dont understand why you act without maturity and class.  Have you no dignity?  I never shared anything with anyone about you or made it derogatorry other than sometimes complaining to Avery or Renee and trust me, both think your out of your mind babe!  Bonkers, completely.  But hey, your actions speak volumes of your stability.  Take anything sarcastic, derogatory or slandering out of your profile.  Its would be a very good idea.  I have been entirely easy on you, but trust me my patience is thin.  You know im not some dope you can play hardball with.  You maybe slick for a kid, but you are way out of your league.

I would shake every time I spoke to this man because he would be emotionally abusive so I lashed back to his text with this:

[2011/01/25 22:12]  You: Inquiring your text message and only logging on to sent this to you because I have other things to do than spend my nights on a fucking game like you. Ironic you calling me nuts, when you are insane. I’m not mad, I’ve never been I just feel sorry for your pathetic ass. I congratulate you with the way you try to belittle by calling me young, isn’t that what you always go for on that virtual place you call home. You go for the young ones to walk all over them and throw them away when you’re done with them. I don’t feel insignificant, because I know what I’m worth and I’m more than you’ll ever have. Believe me I don’t want you either who wants a near middle aged man who has so much baggage he needs a caravan. I’ve never really spoken to you about class. However, if we speak about it you don’t have it. Oh, and your friends thinking I’m nuts when you’ve said the same about both them in the past. Seems like your friends are two faced because they’ve said the same about you. My actions speak volumes? how about yours? you have no fucking conscience. You can’t even admit when you’ve done wrong. You are a man , yes I know however you’re the type of man who turns things around to look like a victim and feel better about himself. In reality, that Sydney woman was right you will end up a cold heartless bitterer bastard. I will remove the pick when I desire not because you are pressuring me with emotional abuse. What I find incredibly humorous is that you have the nerve to say I’m not honest when you are the one who lies about everything. Hell if you lied about your son what haven’t you lied about. I’m out of my league? Babe, you are then one who is out of your league.

As you can see he’s total package and a total catch and probably still married. Here’s the thing about most of the SL players they are socially inept in real life and would rather live life behind a screen than actually live it. Ironically, I spoke to his new partner which came off totally fake but what can you expect if she’s an alt of someone he’s been talking to while he was partnered to me. Classy women this one we may say. Especially if your partnered to this man and yet still says he loves his ex on his picks shows she has no self-respect for being with a man like him.  The moral of the story is don’t mix your real life with your second life. The majority on here aren’t what they make themselves out to be. Which hurts the ones who are themselves all the time. Oh, and [name removed] if you read this.

This is what happens with Karma, what goes around comes around :)

Editor’s note: This is a reader submission from Sandra. We have decided to remove the name of the individual named in this post to protect his identity.

Welcome to RUTHED!

Welcome to RUTHED!

Here’s a quick explanation of why we’ve named the site RUTHED.

If you’re a long-time Second Life resident, you’ve been “ruthed” at least once or twice. Ruthed happens to everyone. When you’re RUTHED, you’re “ugly”, and that’s what this site is based on and we want YOUR ugly truths!

Now onto the good stuff. Do you have something you’re dying to discuss? We accept reader submitted content! You write it, we’ll publish it.

Please read the SUBMISSION GUIDELINES before you start. If you don’t follow the guidelines, your submission will not be published.