So, this encounter happened while I was offline, and seeing this forwarded to my email, I waited a while because… Really. I was already having a bad day, PMSing and everything, and there’s really no need to be so rude when you want customer service. After a while of ignoring it, though, I started to feel bad. I try to have good customer service when I possibly can, but it took a lot for me to not treat her the same way.
This person had purchased a tattoo pack. Plain and simple. It said it was a tattoo pack, and stated that the skins shown were not made by me. It even stated who the skins were made by. It even stated which skins they were by name! It even says it includes clothing layers as well as tattoo layers, and one could look into the inventory of the box before pressing the final purchase confirmation, to ensure that it includes what it says it does.
(All names are changed)
MorningFlower Sapphire: (Saved Fri Mar 25 13:08:15 2011) growls: hay… not everyone is on viewer 2… the stuff in your shop won’t work for my viewer 1… PUT UP A SIGN THAT SAYS VIEWER 2 ONLY PRODUCTS!!!!!
So I thought… oooookaaaaaay…. As a Phoenix viewer user who also occasionally vacations to Imprudence, and sometimes Ascent, I’m fully aware that not everyone uses viewer 2! Besides, if I put up a sign that said my things were “Viewer 2 only” then that would be a lie.
MorningFlower Sapphire: (Saved Fri Mar 25 13:10:27 2011) YEAH RIGHT… l$300 OUT THE WINDOW… THANKS A LOT
MorningFlower Sapphire: (Saved Fri Mar 25 13:11:29 2011) oh sorry… 370… good thing I didn’t buy the 1200 skin
MorningFlower Sapphire: (Saved Fri Mar 25 13:14:58 2011) oh shit! I can’t even give it to a friend… that sucks!!! arrrr THIS IS PISSING ME OFF
Maple Bacon: Mkay. First off, I do not use viewer 2. I use either phoenix, or imprudence. Ascent and dolphin also support many viewer 2 features. Secondly, you did not purchase a skin, it does not state that it is a skin. Thirdly, it comes with clothing layers, which do work on all viewers, otherwise, you would not have clothing to wear. You wear the undershirt/underpants/whatever underneath your clothing (if you wear any). The package even says “Clothing layers + tattoo layer” and tattoo layers do not work on viewer 1, but clothing does. Also, there is no 1200 skin, that is a fatpack of 25 skins (4 skintones, 5 makeup options each)
MorningFlower Sapphire: (Saved Fri Mar 25 15:24:10 2011) I see… and I rest my case… the way you show your goods is confusing at best and misleading at worst… I thought I was buying a doll skin, not clothing… and fyi… when I try to wear any of it, it says I need viewer 2
MorningFlower Sapphire: (Saved Fri Mar 25 15:27:03 2011) know what? I’m in your shop looking at the product I bought (picture sent) NOWHERE on this ad does it say ANYTHING about the contents being CLOTHING! NO… IN FACT… it says: Skins: Mascarad: Adonis (Ghost); Cherry Girl:27C (Anger),,, JOINTS ARE (MB)! SKINS ARE NOT…e
Quoting an article that merely repeats what I had said previously, while trying to argue? And how does it say nothing about being clothing, when the product name specifically says “TATTOO + CLOTHING LAYERS”? And specifically says, right where s/he quoted, that it is not a skin? I even added where to get the skins (because they’re good skins and I believe the creators deserve more traffic and sales!)
MorningFlower Sapphire: (Saved Fri Mar 25 15:34:04 2011) I wanted a skin to wear under my clothing… not clothing that looks like skin that I parade my nakedness in, and I cannot wear anyplace except an adult sim… give me a break, and quit treating me like I’m stupid… I didn’t spend that L10 to show you your own pic… I did so to show it to Linden Lab if you continue to claim your advertise clothing
I may have been a bit blunt in my response but I don’t really think I inferred that s/he was stupid.. Maybe the fact that I was thinking it while I was typing may have crossed over, somehow. Anyways, after all of this, I really thought I was being trolled! I mean, maybe it would be understandable if this person made their account before tattoo layers were introduced, but no! This person’s account was made only a year after my own, surely they must have known that before the special tattoo layer was implimented, we all used transperent clothing layers underneath of our clothes to get this effect! I really honestly… Thought I was being trolled!
Maple Bacon: Are you…. Are you seriously trolling me? You bought “(MB)! Doll Joint -Clothing- + Tattoo Layers” And it says that the skins are not by me, it says who the skins are by, and says that the joints are what’s made by me. And are you trying to say that you can’t wear an undershirt underneath a shirt or a jacket? And that you can’t wear underpants under your pants layer? This is how tattoos worked before tattoo layers were introduced, you wore them on transperent clothing layers underneath your clothes. I keep that option in there for people who cannot use tattoo layers, but include tattoo layers for those who prefer them because they’re more convenient. And the clothing does not replicate skin, it puts the lines on your elbows, knees, hips, neck, wrists, fingers etc etc so on and so forth. There is nothing skin-like about it, and does not require nakedness.
So maybe my last response was a little rude, but I seriously thought I was getting trolled, and really did not want to have to log in again (I logged out after each response; I had other things to take care of.). I could not fathom how someone could be so confused. S/he doesn’t seem like ESL, so I’ll just chalk it up to unwillingness to read things carefully.
I muted this person quickly after this, because I really got tired of explaining this. I had basically said the same thing twice, but the second time I was more specific, since s/he didn’t understand the first time.
But, also…. It left me wondering… Why are there still a few people on the old SL viewer? It’s no longer supported, does not receive new features (and has some problems seeing some new features), so why? I can understand not wanting to use SL2.0 because it’s ugly and clumsy and just bleh, but to not use a well-supported and updated third party viewer? Is there something I’m missing here?