A designer selling a sweet Mommy & Family Follower product received a rather rude notecard. If you don’t know what a follower is, it is exactly as the name implies. A follower will allow you to have the person of your choice “follow” your avatar around in SL.
This is the notecard that she received from a customer after being on vacation for a few days:
Stepahnie, First off, where in the hell do you get off talking to your customers the way that you do? It’s only 99 fucking lindens which evidentially means a lot more to you than it does to me. Secondly, I could give give a fuck about your 1000 customers and the reviews that looks as if they were all written by the same person …YOU. Third of all, I have a HUGE following in SL due to what I do in RL and I’m going to let everyone know that you are not the person to purchase from because your’re damn ignorant ass fool that sell crappy ass broke down bullshit. I tried to be nice and give you the benefit of the doubt to be a decent person and do right by me, but I see you can’t comprehend that. My computer crappy? I think not. I told your simple no spelling trailer park ass that I logged him on myself and I don’t have a lag issue nor does the sim that I live on. I never came at you wrong, even after the first time that you blatantly sent me a sarcastic ass response to my first message. You need to learn how to talk to people if you’re going to be in business dealing with PEOPLE who are spending RL MONEY with your retarded ass. 99L is only 60 cents in rl so keep it boo and I hope it can pay your tier, rl rent or whatever your 3rd world country living ass choose to do with it. Stupid bitch!
We have decided not to include this customer’s name, to spare her the embarrassment. GIRL, that is NOT how you ask for customer service.
We love your submissions at Ruthed.com! Please send us your stories and articles to rutheddotcom@gmail.com
it looks like only 1 side of a conversation, the customer sounds like a lunatic but what did the creator say to her to get this response?
OKAY!! Since Stepahnie Leclerc wants to lie about why I went bad on her here’s why. First of all, you can tell that this message was capped based on how the first sentence started out from my repsonse and yeah I said it after being humiliated and talked to like I wasn’t even human.
OKAY here goes the truth and nothing but!
Stephanie,
I just bpught your mommy follower and it’s not working properly. The kid is running in place and sinking into the floor. I followed all instructions to a T. Can you either send me another one, tell me what I’m doing wrong or I can send it back to you for a full refund.
The transaction info is below.
Thanks,
MsLediva Kristan-Kenyon
Sweet Baby – Mommy & Family Follower
Sold by stephanie Leclerc Visit The Store
Gift for Rjjkenyon Resident
26661714 L$99 1 L$99
1 item has been delivered
Hello.
I use it everyday, I have about 1000 customers for this product. And you should read the TOs of my store, “no transfer product, no refund”.
And about my product, it’s more than perfect, this script is probably the best follower of SL.
I wonder, you’re “The mommy” ?
Is that right ?
So the mommy follower, is designed for the lids.
You have to buy the Follower for your kid, not for you.
“Mommy Follower” mean, to follow a mommy, not the contrary.
Stephanie,
If you’ll look at the transaction you’ll see where it has ‘gifted’ to rjjkenyon so I dont have the mommy follower on me and I did not transfer it to my kid it was bought for him and sent to him via xstreet. I am asking you if there’s a kink as to why he’s runnning in place, sinking into the floors etc. I made sure everything was rezzed before I used it. I logged in as him to make sure it would work properly. If it cant be fixed then I would like a refund, but perferrably I’d rather have a working hud. I pasted the transaction info below again showing where it was ‘gifted’.
Thanks
MsLediva Kristan-Kenyon
Sweet Baby – Mommy & Family Follower
Sold by stephanie Leclerc Visit The Store
Gift for Rjjkenyon Resident
26661714 L$99 1 L$99
1 item has been delivered
Hello, I told you my product don’t have any problem.
- you if there’s a kink as to why he’s runnning in place,
Probably you kid has a slow connection, or is onto a lag sim.
- sinking into the floors etc.
1000 products sold, never saw that of my life…
Well all of your problem come from your kid, not my hud.
And if you need some proof, i can doing a demo with yourself.
It’s just a Follower. I mean, a follower can’t meet these problem.
Told him to clean his cache, and maybe to stop to downalod, during the time he is on second life, or idk.
” If it cant be fixed then I would like a refund,”, no, you will be not refunded, the problem come from your kid.
You don’t see ym product ???? I don’t have any complaint,.
Your kid, has a crappy computer and DSL connection, it’s not my fault.
Plus the product is COPY only, so no refund.
Stepahnie,
First off, where in the hell do you get off talking to your customers the way that you do? It’s only 99 fucking lindens which evidentially means a lot more to you than it does to me. Secondly, I could give give a fuck about your 1000 customers and the reviews that looks as if they were all written by the same person …YOU. Third of all, I have a HUGE following in SL due to what I do in RL and I’m going to let everyone know that you are not the person to purchase from because your’re damn ignorant ass fool that sell crappy ass broke down bullshit. I tried to be nice and give you the benefit of the doubt to be a decent person and do right by me, but I see you can’t comprehend that. My computer crappy? I think not. I told your simple no spelling trailer park ass that I logged him on myself and I don’t have a lag issue nor does the sim that I live on. I never came at you wrong, even after the first time that you blatantly sent me a sarcastic ass response to my first message. You need to learn how to talk to people if you’re going to be in business dealing with PEOPLE who are spending RL MONEY with your retarded ass. 99L is only 60 cents in rl so keep it boo and I hope it can pay your tier, rl rent or whatever your 3rd world country living ass choose to do with it. Stupid bitch!
Soooo funny. This is SO now how this conversation started out. Stephanie LeClerc, if you’re going to post this bull, make sure you post the truth and the whole truth. Lame a$$. You are so damn dumb. LMFAO! You’re a horrible creator. Your products are nice, but Your attitude, shitty. Your customer service, shitty. My sister will be pasting the REAL convo, including the part above. I, on the other hand, will post your harrassing ass message that you sent me. Good luck with your creations Stephanie and learn when to leave well enough alone. Smooches bish <3
[14:56] stephanie Leclerc: (Saved Sat Jun 11 16:47:54 2011) you and your clique will get reported and banned
[14:56] stephanie Leclerc: (Saved Sat Jun 11 16:48:00 2011) you have doing anything i wanted
[14:57] stephanie Leclerc: (Saved Sat Jun 11 16:48:01 2011)
[14:57] stephanie Leclerc: (Saved Sat Jun 11 16:49:34 2011) Your review is a hate speech, and you will get probably banned for tht
[14:57] stephanie Leclerc: (Saved Sat Jun 11 16:49:40 2011) you should read the tos
[14:57] stephanie Leclerc: (Saved Sat Jun 11 16:49:51 2011) by the maybe linden lab will banned your IP
[14:57] stephanie Leclerc: (Saved Sat Jun 11 16:50:09 2011) don't worth your time to answer, you're muted in advance.
[14:57] stephanie Leclerc: (Saved Sat Jun 11 16:50:17 2011) and your name is banned from my store
[15:01] Genevieve Mhia: You are reported Stephanie. The hate speech came from you. You could have helped my sister w/ your product but decided not to back the product. I don't mind you banning me or whatever you're trying to do b/c tecnically I did nothing to you dear. She bought a product that was defective, you didn't back the service of your product and decided to further irritate the situation by saying that maybe her son had a bad connection or bad computer, but anywho, you have a blessed day Stephanie.
[15:01] stephanie Leclerc: Hello. I have asked Linden Lab about the privacy policy to be sure.
I got my answers and i'm happy with them.
On many resident's profiles we can see this on the picks or the profile:
"Chat/IMs may be recorded and shared. Stating this releases me from liability per SL TOS."
That means they think they can share our convo or im, without impunity.
It's illegal.
That againist the TOS.
My question for Linden Lab "Is it illegal to write that ?"
The answer of Linden Lab is" It's illegal because their disclaimers do not supersede the rules of Linden Lab."
I have asked them "but where to find the TOS part about it"
LL: http://secondlife.com/corporate/cs.php
LL: This website and chapter 4 about Disclosure.
Why have I made this notecard ? To keep my privacy of course…why else ?
So share our convo, or ims, and you will get reported and probably banned of Second Life.
))
Enjoy.
[15:01] stephanie Leclerc: good luck
[15:01] stephanie Leclerc: and i will show something to linden lab
[15:02] stephanie Leclerc: you have buy my product
[15:02] stephanie Leclerc: only for you hate speech
[15:02] stephanie Leclerc: i will doing anything to made your account banned
[15:13] Genevieve Mhia: Didn't you say you muted me…? So why are you still IM'ing me??? Apparently you have a monkey on your back about me posting my sisters review for her. She could not post the review b/c she GIFTED the product to her son and therefore was unable to write her own review. I bought the product for me and my mother and yes, I had probs with mine at first as well but I was able to fix it by re-attaching it. You on the other hand could have supported your product by telling her what she needed to do to fix it. Either way, our sales won't affect your so called "1000" sales in SL, so get over yourself and stop IM'img me. And if I am banned, don't worry b/c I'm not worried. I log onto this account once every six months so it wouldn't make a difference to me either way. You have a great day Stephanie!
@Darkley- of course my sister would sound like a lunatic b/c Stephanie LeClerc only posted one of the messages. She didn’t post the entire message. If you’re going to tell the truth, tell the WHOLE truth.
Yeah, you can lie Mslediva and bring your friend here like you did on marketplace.
“(Posting review for MsLediva Kristan-Kenyon for gifted product)
Posted June 11, 2011 by Genevieve Mhia
My sister was unable to post a review for this creator. ”
Mslediva is the most rude customers we can meet on SL.
I have a customer like her, every 6 month, I don’t complaint so much.
I send this notecard, to Ruthed, Because, it’s a real shame to be rude like her, especially when the product don’t have any problem.
We’re on holiday, I suspect them, both, to be underage. Because they act like 2 immatures persons.
To be rude like her, is it a solution ? I don’t think so. Never I have insulted her. But she did it. And that’s a shame, especially when the creator work hard and care about the customers and products.
Genevieve & Mslediva are just two Trolls.
Genevieve said it herself “she don’t care to be rude and to get banned”.
That confirm, their bad attitudes
Mslediva is rude, and I don’t lie about her.
By the way I got a real pleasure to send your notecard to ruthed.
See. More designers thinking they shit gold and get pissy when called out on it. Matter of fact came here to bitch with dirty hands herself. ~tsk, tsk~
This crap right here is why I’m glad I’m not in SL very much anymore! It cost 99 freaking lindens right get over it both of you-damn!
Ok, your both at fault here IMO. The creator should have at least tried to see what the problem was virtual face to face. She was probably right about it being laggy/ their connection was weak etc. I didn’t find that part really insulting. And the customer did flip and start calling names which is never ok. Cussing cause your upset just makes you look immature and wont get your problem fixed. Also, the creator broke TOS also by coping what you said and posting it on the blog. So really if you get banned for it she will too. If she reported you, I suggest reporting her. I think it’s really silly that she wants to ban you because you gave her a bad review. Also, it’s VERY common in sl to not give refunds for no trans items. I never do, and I never expect one if I buy no trans things.
Wow … this stephanie is a serious nutcase … and quite stupid to publish just an outtake of a longer dispute, as with the completed convo she turns out to be the disturbed creep not the other party. That totally back-fired.
Which also makes me wonder why the blog admin accepted this post in the first place, as it was very clear that the crucial part of the whole thing was missing.
And to threaten someone to report them with the intention to get them banned is like threatening someone RL to kill them. Stephanie basically throws around with threats to kill people. If someone overreacts in such an over-boarding way to such a banality it tells a lot about their RL background, their anger management problems, their mental capacity for social interaction. People like Stephanie we have a lot in SL and they appear to be the sweetest persons, but a little word can send them totally over the edge.
I am afraid of such mentally unstable persons …
Wow ok um…this Stephanie person seems like a b**ch :/
Wow … this stephanie is a serious nutcase … and quite stupid to publish just an outtake of a longer dispute, as with the completed convo she turns out to be the disturbed creep not the other party. That totally back-fired.
Which also makes me wonder why the blog admin accepted this post in the first place, as it was very clear that the crucial part of the whole thing was missing.
And to threaten someone to report them with the intention to get them banned is like threatening someone RL to kill them. Stephanie basically throws around with threats to kill people. If someone overreacts in such an over-boarding way to such a banality it tells a lot about their RL background, their anger management problems, their mental capacity for social interaction. People like Stephanie we have a lot in SL and they appear to be the sweetest persons, but a little word can send them totally over the edge.
I am afraid of such mentally unstable persons …
I agree with ‘sigh’. Why would the blog admin accept this story when there was obviously something missing?? People do not just write up messages like that for no damn reason. Stephanie’s customer service was atrocious and deserved the response she got. I only hope her sales suffer from this story. If not, I’m sure it will eventually with an attitude like hers.
This whole post is just wrong…
Obviously the text is taken out of a content. She is trying to make a customer look bad when she wasn’t really nice herself. Although the language of the customer is just too much… its 99L$ why all that anger.
First off, SL ToS can only be covered and governed INSIDE SL. So both of you bitching about violating ToS OUTSIDE SL, just stop it already! It makes you both look like idiots who can’t read the actual Terms of Service. Second, any creator who sells something has an obligation to support that product, regardless. Once the customer shows you the purchase history and informs you it’s not working right, you try and find out what’s wrong, you don’t assume ANYTHING. You especially don’t get an attitude and treat your customers like crap for asking you to ensure that your product is actually working correctly when it’s not providing the advertised results. If you don’t like customers reviewing your product, stop making things in SL and GTFO. Seriously! As far as the customer, you tried to resolve it before losing your temper, I understand that, but losing your cool to the point of sinking to her level? Sad, and it made you look like a child. Frustration I can understand, and I can see how you felt insulted, but all that cursing was not necessary, especially not over something that cost 99L. There are more important things in life to focus on. Ignore this idiot and continue on your way.
Both parties were stupid, judging from the comments. But women thrive on cattiness, even over things as insignificant as 99l. Arguing brings them joy for some reason.
For all Mslediva was rude, and I should help her ?
That’s a joke, you don’t go on the real, life and treat someone of bitch, to get an help.
The truth here, the product is perfect and she wanted to have her moneys back.
And that’s a shame, she can lie here, but I was the first to send this “cute notecard” to rutted.
She has modes the whole convo, and it’s so easy…..
What I try to mean there, we meet a tons of people like her, to trying a product and to ask a refund and that’s a shame and rude.
Their rules are simple, if we don’t refund them, we got insults and they write shits on marketplace.
I’m pro with a good customers service, for that reason I have never a bad review like the one she did earlier.
Tori on : my fault ? I should support these rudes persons, i don’t think so.
sigh is probably a friend to Genevieve Mhia , because who would support her here ?
Second life on June 19, 2011 at 3:44 pm said:
Wow ok um…this Stephanie person seems like a b**ch :/
You’re like her “Genevieve Mhia”, you’re rude. And probably her friend, oar you have change of pseudo, I wouldn’t be surprised.
Heather on June 30, 2011 at 4:03 pm said:
I agree with ‘sigh’. Why would the blog admin accept this story when there was obviously something missing?? People do not just write up messages like that for no damn reason. Stephanie’s customer service was atrocious and deserved the response she got. I only hope her sales suffer from this story. If not, I’m sure it will eventually with an attitude like hers.
Why ? I mean if she lie, i should have less sale ? Heather iyou’re probably her friend too.
etc etc.
It’s not so hard to see the truth, i don’t have any complaint about this product, so what this mean ?
Enjoy !
Conclusion, if you ask nicely to get an help you will got it.
If you treat the creator like shit, you can’t have any help.
I have never see on second life, a girl like her to get an help.
Or the creator should be stupid.
I mean we’re creator and human too…..
That’s a real shame.
So i was insulted there by this girl named Genevieve Mhia.
And she came back without impunity to purchase my product on marketplace. Like nothing.
I did a website, to handle the customer service. Well there too, she did a big flood on it.
[2011/10/17 01:37] Genevieve Mhia: (Saved Mon Oct 17 03:24:21 2011) Hello, I bought the following item on the Marketplace and it was not delivered to me.
[2011/10/17 01:37] Genevieve Mhia: (Saved Mon Oct 17 03:24:24 2011) My order history
Well Genevieve Mhia, I think you and your friends has to doing your apologize, to being rude with me. And maybe in the future, you will not flame and coming to insult the serious creators on Second Life, It’s not because you’re behind your computer, you can permit anything. Enjoy
Stephanie boo you’re still trying to defend yourself after all of this time I see. Get over it and let it go. You were wrong and don’t have any customer service skills. You’re a miserable third world country living nobody. Your product is whack just like you. case closed
ok I got her answer. Failed, but I was kinda sure
[06:17] Genie Bayyybayyy: You think you can say anything b/c you’re a creator but you can’t. I have freedom of speech in this world just as I do in my real world. So stop it. I was nice when I sent you the message and now you’re going left. What are you going to do Stephanie? I don’t have all day to chat w/ you about meaningless nothings. Product, money, or LL? Please, and thank you.
So my answer, she is a customer “but i will call her Griefer”, she wish to getting help with these attitude.
I wonder, Why she buy my product, when she insult me, and why she ask for help without any apologizes ?
For her is just a question of moneys ? But now way, all creators on sl, has feeling and they’re real so. I don’t think she does the same thing on the real life.
But we don’t have any frontier between the RL and SL.
You do a bullshit, you give the apologizes, the person accept, and get help.
Most of the people can understand, just a few will not, because they’re rude, for real, and they will stay rude along their life. And that’s sad
What’s even more crazier is the fact that Stephanie still insists that the chat was modded in some sort of fashion. Can we post snap shots of the chat on this site? What’s even more crazier on my end is that I actually purchased a car from Stephanie by mistake. YES, BY MISTAKE. I did not look at the seller of the product and that is truly my bad. But what’s further insulting is that Stephanie wants someone to apologize and kiss her butt in order for support. I don’t care if this is SL or RL, you don’t get an apology from me when you were rude from jump start. And how ironic is it that the creators are allowed to get bad reviews removed where they were truly warranted. Either way, Stephanie as I told you in the IM this morning, it’s not being rude, it’s called being honest and if you can’t accept honesty from a buyer, then you’re in the wrong business-point blank. I don’t care how many of your friends you get to post positive reviews about you. You’re a creator, so you should expect the good, bad, and the ugly. Simple as that. But I will go through LL to get my product re-delivered as you stated. Take my advice and learn a bit of customer service and some humility as well.
Well I am glad I saw this post…. I will be sure to never buy anything from this creator!
First off the person who writes this blog really needs to go learn about the rules of journalism. It is not acceptable to write just whatever you pull out of your ass without researching it. Doesn’t that excerpt seem to be missing something? I mean are you so busy kissing up to Stephanie you disregard logic? Second… this is not the first and certainly not last complaint regarding Stephanie and her business practices, as seen on this blog: http://randomim.blogspot.com/2011_12_01_archive.html you can see she really sees people as little more than pennies in her pocket. She is one of the most self absorbed persons I have had the unfortunate circumstance to meet on the grid. She only will talk with you if you are “someone” and only if you basically tell her how she is the best builder-posemaker-whatever that has ever logged onto SL. Mind you if you look through her marketplace you will see she has talent for making lovely poses and has an eye for making natural scenes. But lets not turn a blind eye to her blatant copying of mainstream toys from the likes of fisher price. I am certain if the corporate offices knew that she was profiting from their products in such a manner she would be slapped with a lawsuit the likes she has never seen in her pathetic life. She really needs to wake up and realize that her days are numbered in SL,l she has burned so many bridges with people she really has no idea.
Sweetie a piece of advice, any good business class would teach you that the customer is always right and in the end it is THEIR money they are spending they should get exactly what they paid for. You know your tot items are crap or you wouldnt be updating that godawful hud every other day so perhaps take some humility, stop being so damn concieted and respect the customer. In the end I dont think it will save your SL but perhaps slow down the abuse tickets I am sure people file on you.
1) The first sentence of the notecard that was cited there made it obvious that you were missing something and as the person who commented above stated, you shouldn’t have published this until you’d gotten both sides of the story. After all the phrase ” Stepahnie, First off, where in the hell do you get off talking to your customers the way that you do?” flat out states that Stephanie was being rude which should have lead you to question the author of the notecard to get a balanced view from both sides.
2) In regards to Stephanie’s attitude to customer service which seems to be ‘if you want help you have to be polite’ I would like to say that unless SL stores have vastly different rules from RL ones that is not how things are done. I have experience working in a RL store and I can tell you that the attitude towards customer service is “remain calm and try to be helpful even if the customers are rude”. More often than not, if you take that approach then in the end things will be sorted out and the customers usually apologise for the behaviour they exhibited while irritated afterwards.
I agree. It sounds one sided. I’ve experienced agresiveness and rudenes and more from her and read about it fro other ppl. So pls I think we’d all like to read the other side of the convo. Everyone I’ve ever talked with about the owner of that store said she is rude, abrusive and more too. I feel bad that people get such terrible customer service and treatment.
I only think we should hear both sides becuz of sweet baby’s owner. Also.. I really think it’s mean that she goes around putting ppls names on her profile that she says was rude cuz she queen rude herself. I think she needs to get out of selling things. Also she claims ppl have copybotted her stuff, but what is she doing? copying exactly things from big companies who woulnd’t like it. she should ask. do u think she did. idk:o but it doesn’t sound good.. to me.
oh here’s 2 examples of HER rudeness.:)
http://en.gravatar.com/miscellanyme
http://randomim.blogspot.com/2011_12_01_archive.html
So everyone can see clearly to be careful with her.